Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.

Once an order is cancelled, we cannot undo this. You will need to place a new order yourself.

You can cancel the orders that are in Order confirmation stage.

Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed in within 7-10 working days.

We accept returns within 7 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.

Eligibility Criteria:

• Items must be unused, unworn, and in the same condition as received.
• Original tags and packaging must be intact.
• Personalized and final sale items are not eligible for return.
• We do not accept returns for innerwear, cosmetic products due to hygiene concerns.
• Few other products like wearables, notebooks etc are also non returnable.

Return Process:

1. Contact our customer support team at care@thegeekstore.in to initiate the return process.
2. Clearly state your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will provide you with a return authorization and shipping instructions.
4. We will arrange a pick-up within 3-4 days of your request.

Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.

Refund will reflect as per below-mentioned timelines, post initiation:

1. Wallet refund will get credited within a few minutes.
2. NEFT refund will take 3 to 5 working days.
3. Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.

• Personalized and final sale items are not eligible for return.
• We do not accept returns for innerwear, cosmetic products due to hygiene concerns.
• Few other products like wearables, notebooks etc are also non returnable.

Please, refer to the Product Description page to see if a product is eligible for return or not.

You can exchange most of your orders within 7 days of order delivery, please refer to the product description page for more details.

Exchange can be processed only for size-related concerns.

You may request an exchange for an order only once.

You may return the exchanged product if required.

The item to be exchanged will be picked up at the time of delivery of exchange order.

All items to be exchanged must be in original condition, with tags and packaging intact.

Return:-

You can initiate a return retun request within 7 days of delivery/as per the product description details.

There are certain items which are not returnable:

Refund:-

Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.

For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the the original payment method within 7 – 10 working days.

For cash on delivery orders refund can either be processed in will be processed through NEFT to the bank account given by you within 3-5 working days.

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.

Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.

The courier bill/receipt should satisfy the following conditions for successful processing:

1. It should capture the weight of the return package.
2. Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written.
4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
5. This is subject to your returns being inspected and successfully processed upon receipt at our end.